Privacy Statement

This Privacy Statement describes how NEUCARES ("we," "us," or "our") collects, uses, discloses, and protects information when you visit our website at www.neucares.com (the "Site"). It applies to information collected through the Site only, unless otherwise stated in a separate notice or agreement.

1. Scope

This Statement does not govern protected health information ("PHI") processed by NEUCARES on behalf of healthcare clients under a Business Associate Agreement (BAA) or similar arrangement. PHI is handled in accordance with applicable law, including HIPAA, and the agreements between NEUCARES, covered entities, and business associates.

If you are a patient seeking care, contact your healthcare provider directly regarding medical records and privacy rights.

2. Information we collect

Information you provide

We may collect information you voluntarily submit, such as:

• Name, email address, phone number, and organization;
• Messages or inquiries submitted through contact forms;
• Any other information you choose to provide.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

• Device and browser type, operating system, and language settings;
• IP address and approximate location derived from IP;
• Pages viewed, referring URLs, dates and times of visits, and click activity;
• Cookies, pixels, and similar technologies used for analytics and site functionality.

3. How we use information

We use information we collect to:

• Operate, maintain, and improve the Site;
• Respond to inquiries and communicate with you;
• Understand how visitors use the Site and measure marketing effectiveness;
• Protect the security and integrity of our systems;
• Comply with legal obligations and enforce our policies.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers that help us host the Site, process forms, provide analytics, or deliver customer support (for example, hosting, CRM, and analytics vendors);
• Professional advisors such as lawyers, accountants, or insurers when necessary;
• Authorities when required by law, court order, or to protect rights, safety, or property;
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

Service providers are authorized to use information only as needed to perform services for us.

5. Cookies and analytics

We use cookies and similar technologies to remember preferences, analyze traffic, and improve the Site. Third-party analytics tools (such as Google Analytics and privacy-focused analytics services) may collect usage data according to their own policies.

You can control cookies through your browser settings. Disabling cookies may affect certain Site features.

6. Data retention

We retain information for as long as needed to fulfill the purposes described in this Statement, unless a longer retention period is required or permitted by law. Contact form submissions and analytics data are retained according to our internal schedules and vendor configurations.

7. Security

We implement administrative, technical, and physical safeguards designed to protect information. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location, you may have rights to:

• Request access to or correction of personal information we hold about you;
• Request deletion of certain information, subject to legal exceptions;
• Opt out of marketing communications;
• Restrict or object to certain processing where applicable law provides such rights.

To exercise these rights, contact us using the information below. We may need to verify your identity before responding. Residents of certain U.S. states may have additional rights under applicable state privacy laws.

9. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

10. International visitors

The Site is operated from the United States. If you access the Site from outside the U.S., your information may be transferred to, stored in, and processed in the U.S., where privacy laws may differ from those in your jurisdiction.

11. Third-party links

The Site may contain links to third-party websites (for example, status.neucares.com). We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.

12. Changes to this Statement

We may update this Privacy Statement from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated through the Site or other reasonable means.

13. Contact us

For privacy-related questions or requests, contact:

NEUCARES
2430 Vanderbilt Beach Rd., Suite 108-519
Naples, FL 34109
Email: contact@neucares.com
Phone: (689) 304-8648